FAQ
Good to know before we talk.
Quick answers about platforms, categories, migration, and pricing.
Questions
Everything people usually ask.
Which store platforms do you support?
WooCommerce today, through our plugin. It captures orders, products, carts, and browsing, and imports your order history. Custom storefronts can connect through our events API with help from our team.
Will you accept my category?
Most likely. Every account goes through a short review against our acceptable use policy before it sends.
Can I bring my existing list?
Yes. Import your contacts with their consent status, and your past orders come in through the plugin so segments are accurate from the first day.
Do I need my own sending domain?
You send from a domain you own. If it already passes SPF, DKIM, and DMARC, you can send the next day. If it needs warmup, warmup is included.
Do you offer SMS?
Yes. One SMS is one credit and a picture or GIF is three. Credits start at 18¢ and step down to 12¢ in bigger packs. Replies are two-way, and you can connect your own AI.
How is pricing set?
Standard is $300 a month for 25,000 emails. Growth is $600 for 250,000. Pro is $1,000 for 500,000. The $500 setup is waived when you pay three months up front. SMS is prepaid credits, from 18¢ down to 12¢.
Can your team handle customer text support?
Yes. Managed text support is an additional $500/month to your plan, Monday–Saturday, 8 a.m.–5 p.m. Eastern Time. Conversation allowance and messaging usage are confirmed in your quote.
Make the next send count.
Bring your store and the audience you’ve built. We’ll put the right system behind it.