SMS terms

These terms are between OneMoreSend and the store (the Merchant) that turns on text messaging. They add to the Terms of Service and the Acceptable Use Policy, which also apply. A store can't send texts until it accepts them.

Every text sent through OneMoreSend is the store's message, sent under the store's brand, from a number registered to the store, to people the store chose. That includes campaigns the store sends and automations the store turns on, such as cart and payment reminders. Under the TCPA, state telemarketing laws, and carrier rules, the store is the sender and the party that initiates each text. OneMoreSend provides the software and transmits texts at the store's direction.

The store sells its own products. OneMoreSend does not sell, recommend, or vouch for them, and texting being turned on for a store is not a judgement that its products or claims are lawful.

The store may only text people who gave prior express written consent to get marketing texts from that store. A phone number on an order, an account, a receipt, or a bought or shared list is not consent. The signup must show the store's name, say texts are recurring marketing, say consent isn't a condition of purchase, give message frequency, say message and data rates may apply, explain HELP and STOP, and link to the store's own terms and privacy policy.

When a store imports subscribers, it confirms that every person in the file gave that consent, and the explanation it gives is saved with each person's record. The store keeps its own proof of consent and gives it to us within two business days if we, a carrier, or a regulator asks.

We add the store's name to the start of each text and an opt-out line to the end. Replies of STOP and the usual equivalents opt the person out, and we don't text that number again for the store unless they reply START. HELP replies come from the store and must give a real way to reach the store.

Text campaigns only go out between 8am and 8pm in the store's time zone. That is a backstop, not a guarantee: the store is responsible for sending at lawful times wherever each recipient is, for automations as well as campaigns, and for any stricter rule in a recipient's state.

These features help. They don't make the store's texts lawful, and the store must not rely on them in place of its own compliance.

US carriers require each store's brand and texting campaign to be registered before any text is sent. Everything submitted for the store, including its legal name, EIN, address, description, sample messages, and signup description, is the store's own statement to the carriers, even where we prefilled or suggested it. The store must keep it true, and tell us before it changes what it sends or what it sells. Registration can be refused, delayed, or revoked by the carriers or the registry, and we are not responsible for their decisions.

Stores on the credit packs shown on the pricing page prepay credits. One SMS uses one credit and one MMS, a picture or GIF, uses three credits. Larger packs cost less per credit. Those credits are paid before sending and stay on the account until used. The per-segment charges below apply when a written quote or an existing plan bills that way instead of credits.

Where the store is billed per segment, each SMS segment is billed at $0.18, on top of the monthly fee, unless a written quote names a different rate. A plain text is one segment of up to 160 characters; a longer text is split into segments of 153 characters each, and every segment is billed. A text with emoji or special characters is counted in 70-character segments, then 67. Picture messages on a per-segment plan, such as a text with the store's contact card, are billed at the rate we quote for them. A text is billed once the carrier accepts it; texts that fail to send are not billed.

Text usage is billed in arrears. After each campaign, and at least monthly for automations, the segments sent are charged automatically to the payment method on file, without a separate approval. The store's sending records are the basis for the charge.

Carrier and registry fees for the store's brand, campaign, vetting, and number are passed through at cost. So is any fine, penalty, or surcharge a carrier, the registry, or a provider charges because of the store's texts or registration. Carrier fines for violations can reach $10,000 per incident.

We may pause, block, or end texting for a store immediately, without notice and without refund, if we believe it is texting people without consent, breaking these terms or the law, misdescribing its traffic, or drawing complaints, carrier action, or regulator attention. Carriers may also filter or block texts on their own.

The store is responsible for its texts and its products, and will defend and cover OneMoreSend against any claim, class action, fine, or penalty arising from them, including under the TCPA and state telemarketing laws, as set out in the indemnity and limitation of liability sections of the Terms of Service. Recipients with a question or complaint about a store's texts should contact that store.